Role: Bureau Manager Salary: £38,998 – £47,343 Location: Hybrid/Kings Hill, Kent Why Join CSG? CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG. What You’ll Bring: LASER Energy are looking for a Bureau Manager to lead the development, growth, and delivery of our energy, water, and carbon bureau reporting services. These services are vital to supporting public sector customers in understanding their utility usage, associated carbon emissions, and costs. You will be responsible for setting a commercial strategy, overseeing operational performance, and managing a team of Bureau Team Leads to ensure excellence in service delivery – helping customers achieve their net zero goals. What You’ll Achieve: As a Bureau Manager, you will: Provide strategic leadership and inspire the Bureau Team Leads to drive a culture of accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust growth of the Bureau function. Develop and implement new chargeable Bureau services that increase revenue and enhance client retention. Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met. Collaborate with marketing to produce customer communications and service collateral. Support LASER’s Commercial Team in selling existing and new Bureau services. Monitor KPIs to assess service efficiency and quality; use data to identify trends and drive improvements. Manage the commercial relationship with the external Bureau software provider. Ensure financial performance meets budget targets, including prompt invoicing and contract updates. Build strong internal relationships across departments such as Energy, People & Culture, Finance, and IT, and external relationships with supply chain partners and customers. What We Offer: 25 days of annual leave, plus bank holidays An additional day off for your birthday to celebrate as you wish Access to a generous discount scheme, including retail and gym memberships Life assurance coverage Health cash plan initiative Companywide events What We Require: Proven experience in leading service teams, ideally in the energy, utilities, or public sector environment Strong leadership and coaching capabilities to drive high performance and team development Commercial acumen with experience of managing budgets, developing services, and delivering strategic plans Excellent interpersonal and stakeholder management skills, both internally and externally Analytical skills with the ability to use data insights to drive continuous improvement Experience in managing service delivery and performance against KPIs and SLAs High level of organisation, attention to detail, and the ability to manage multiple priorities effectively Proficiency with relevant software tools and systems, including Microsoft Office Suite About LASER Energy LASER Energy’s mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero. As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever-greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work. About Commercial Services Group Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any