DUTIES AND RESPONSIBILITIES:
The Staffing Clerk is responsible for coordinating the overall scheduling and staffing of employees. Other responsibilities include: populating and maintaining electronic schedules and related data; communicating with the appropriate Patient Care Managers regarding staffing issues or concerns; answering telephone inquiries, directing calls, taking accurate messages, and forwarding them to the appropriate personnel; and performing a wide range of clerical duties necessary for the efficient functioning of the Centralized Staffing Office.
QUALIFICATIONS:
* Diploma in Office Admin, Business Admin, HR or other related post secondary education or equivalent combination of education and recent and related experience;
* Recent experience (minimum two years) in a staff scheduling role in a high volume unionized environment;
* Proven proficiency in UKG including staff scheduling and payroll, as well as scheduling and shift call-out systems;
* Experience with Andgo, including shift-offering workflows and automation features;
* In-depth knowledge and understanding of the CUPE, ONA and OPSEU collective agreements;
* Working knowledge of Microsoft Word at a basic level (tested);
* Working knowledge of Microsoft Excel at an intermediate level (tested);
* Proficient with Microsoft 365 tools, including Forms and Lists;
* Proven sound knowledge of relevant hospital policies and procedures;
* Demonstrated commitment to providing high-quality customer service in a fast-paced environment;
* Proven ability to establish and maintain collaborative working relationships with managers, staff, and colleagues through routine staffing strategy meetings;
* Strong conflict resolution and problem-solving skills with a solution-focused approach;
* Effective written and verbal communication skills, with the ability to adapt communication style to diverse audiences while maintaining professionalism;
* Effective organization, prioritization and time-management skills, with a commitment to accountability, follow-through, and ensuring consistent service delivery;
* Demonstrated strong interpersonal skills;
* Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
* Must have a satisfactory performance record; and
* Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices, including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.
Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact recruitment@lh.ca .
Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.
Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.
CONDITIONS OF EMPLOYMENT:
The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364.
Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.
Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.