Duty Manager - Market Halls Oxford Street Nearest Station: Oxford Circus or Bond Street (Bakerloo, Central, Victoria, Jubilee, Elizabeth) Lead the energy. Inspire the team. Shape unforgettable guest experiences. Are you a Duty Manager who thrives in fast-paced, high-volume environments? At Market Halls, our Duty Managers are the heartbeat of the venue - guiding teams, solving problems on the fly and ensuring every guest enjoys a seamless, memorable experience. You'll lead from the front, set the tone for exceptional service and keep the entire operation running at its best, every single day. Just moments from Oxford Street, this site is a high-volume, high-energy food hall where thousands of guests come for great food, live entertainment and a buzzing atmosphere. With nine kitchens, two bars, events, live music and sports screenings, it's one of our most dynamic venues. As Duty Manager, you'll oversee the flow of the entire operation, support and lead your team and ensure every guest's experience is smooth, memorable and full of great hospitality. If you thrive under pressure, enjoy leading teams and want to be at the centre of a fast-moving venue, Oxford Street is an exciting place to take your next step. Why Join Market Halls Competitive salary up to 35,000 per year Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support 25% team discount across all Market Hills traders Fresh, complimentary team meals every shift 28 days holiday, including Christmas Day, Boxing Day, New Year's Day and your birthday off Tailored development programmes: coaching, mentoring, workshops and opportunities to work on cross-venue projects What You'll Do As Duty Manager, you'll confidently lead the venue day-to-day, ensuring high standards, smooth operations and amazing guest experiences. You will: Lead and oversee daily shifts across floor, bar and kitchen operations Coach, motivate and support teams to deliver warm, consistent, guest-first service Take ownership of guest experience, resolving issues quickly and professionally Manage compliance, safety checks, opening/closing routines and operational standards Handle key commercial responsibilities including stock control, cash handling and labour oversight Work closely with traders, events teams and senior managers to deliver an exciting, well-coordinated venue atmosphere About You Experienced in fast-paced hospitality operations, ideally as a Duty Manager or similar leader A confident communicator with a motivating, supportive leadership style Organised, calm under pressure and able to juggle multiple priorities Passionate about delivering outstanding guest experiences Commercially aware with an understanding of stock, labour and performance metrics Someone who naturally lives our values: passionate, entrepreneurial, adaptable and kind Our Culture At Market Halls, we celebrate individuality and build inclusive teams where everyone can thrive. We're committed to creating a workplace full of energy, growth and support - where kindness matters and everyone is welcome.