Key Responsibilities
* Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person.
* Document IT processes, procedures, and solutions for use by others.
* Work with the team and other departments to assist in developing automated ITSM processes.
* Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard
* Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times
* Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends.
* The potential of undertaking 24/7 on call with compensation.
* Candidates will have the opportunity to travel to other Klipboard office locations, where necessary
* Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams
* Any other duties as requested that are commensurate with the role.
Skills, Knowledge and Experience
Excellent communication and interpersonal skills.
Proven experience as an IT Support Analyst or similar role covering:
* Windows 11
* Active Directory
* Microsoft 365/Entra
* End user device deployment and management
* Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
* As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload
* Ability to work across different time zones and adapt to diverse cultural environments
Exposure/knowledge of:
* Tanium
* ServiceNow ITSM
* ITIL V4 framework
* Administration of MacOS in an enterprise environment
* Microsoft intune/Endpoint Management
* Understanding of networking/infrastructure with CompTIA or similar qualification
Company Overview
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.
Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop the services we provide, as it continuously improves and evolves.
Klipboard’s hybrid work policy allows employees to work three days in the office and two days from home, combining office collaboration with the convenience of remote work.
We value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Location: Nottingham, England, United Kingdom
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