As a Customer Experience Specialist Star Expert Apprentice, you will develop first-class
customer service skills including understanding customer and business needs, critically
evaluating customer service levels and implementing changes to improve the customer journey
and use appropriate resources and technology to support the needs of the customer.
Hours 40
Benefits:
• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided
You will:
Acquire the skills to deal with challenging situations and develop plans to drive loyalty and
retention and exceed customer expectations.
Working towards a Level 3 Apprenticeship as a Customer Service Expert you will learn the key
principles, practices and skills that underpin the role before further developing and applying
your skills in more complex situations.
This role will be based in the Front of House areas, with a view to developing the skills to start
your career in the role of Star Expert.
People who complete the Customer Experience Specialist Star Expert Apprenticeship have an
exciting career path ahead of them. This apprenticeship may lead to roles including Customer
Service Team Leader and Brand Ambassador.
The role of a Customer Experience Specialist Star Expert
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Keeping up to date with the most recent product information
Resolving challenges and managing challenging situations
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as
loyalty, emotion and culture
Desired Skills and Personal Qualities
First-class customer service skills
Organisational skills
Listening & communication skills
ICT skills
Complaint resolution skills
Problem solving abilities
Ability to work independently and as part of a team
An interest in motor vehicles
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz.