Overview
Reference
437860 Salary
£23,400 - £23,400/annum Job Location
- United Kingdom -- England -- East of England -- Essex -- Harlow Job Type
Permanent Posted
Thursday, May 09, 2024
1. Gym membership contribution
2. Company pension
3. 24/7 employee assistance programme
4. Company sick pay
5. Referral programme
6. Discounts and savings on a bespoke staff rewards platform
7. Casual dress code
8. Free on-site parking
9. Cycle to work scheme
10. 25 days holiday, rising to 28
11. Regular subsidised social events
12. Long service awards
13. Enhanced family leave
14. Extra holiday days available to buy, up to five days per year
15. Death in Service Benefit
16. Unlimited refreshments, regular treats, and healthy snacks
Core Duties & Responsibilities:
As a Collections Advisor, your responsibilities will include:
17. Collecting payments on behalf of clients and negotiating payment arrangements.
18. Identifying and addressing cases of vulnerability appropriately.
19. Handling account queries and verbal complaints, escalating where necessary.
20. Following established collections processes and procedures.
21. Escalating difficult cases to senior staff members.
22. Carrying out additional duties as directed by Team Leader or Manager.
Essential Requirements:
23. To be successful in this role, you'll need:
24. Strong organisational and communication skills.
25. Attention to detail.
26. Good working knowledge of Microsoft Office applications.
27. Ability to maintain confidentiality.
28. Non-discriminatory work approach in accordance with equal opportunities policy.
29. Integrity and flexibility to meet company expectations.