Overview
A vacancy has arisen for a Support Centre Advisor within the North West Ambulance Service. Based at Salkeld Hall, Carlisle, this varied role entails managing incoming telephone calls, providing support and advice in relation to staffing issues, vehicle breakdowns, communication equipment faults, patient pathway referrals, plus the safeguarding of vulnerable adults and children.
Responsibilities
* Handle incoming telephone calls and provide support and information as required.
* Provide advice relating to staffing issues, vehicle breakdowns, communication equipment faults, and patient pathway referrals.
* Safeguard vulnerable adults and children, escalating where appropriate.
* Input accurate information and liaise with internal and external agencies as required.
* Participate in rotating shifts to provide 24/7 coverage, including bank holidays, with unsocial hours pay.
Requirements / Qualifications
* Excellent keyboard skills and professional telephone manner.
* Ability to deal with callers in a sensitive and compassionate manner.
* Ability to input accurate information and liaise effectively with internal and external agencies.
* Willingness to undertake full training.
About North West Ambulance Service NHS Trust
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our staff provide life-saving care to patients in the community and transport to hospital or a place of care as needed. We also deliver non-emergency patient transport services. We work with other emergency services to ensure public safety and major incident response. We also deliver the NHS 111 service in the North West.
Application notes
Please read the full Job Description and Person Specification before applying. The Trust reserves the right to close this vacancy early if a large number of applications are received. Interviews will be held on Wednesday 29 October. This advert closes on Tuesday 7 Oct 2025.
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