Summary
General office duties such as answering the telephone and dealing with customer enquiries, stock enquiries, order processing/locating, some face-to-face customer dealings, working with our database, supporting website enquiries. Working as part of our team and independently.
Wage
£16,640 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 5.30pm It may be that you are asked to work some Saturdays, 8.30am - 1.30pm
40 hours a week
Start date
Monday 30 March 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Daily duties will include (but not be limited to):
* Dealing with customer enquiries through telephone/email
* Following up on enquiries made via the website
* Deal with stock enquiries from other branch
* Administrative tasks within the office
To efficiently undertake basic administration and clerical duties which may include:
* To support the business in general administrative duties which enable us to manage our clients effectively
* To locate orders within warehouse and prepare for dispatch
* To support the team to maintain accurate, timely stock management database records
* To answer/deal with queries, both face to face and via the telephone, take messages and pass them onto the relevant member of staff in an appropriate and timely manner
* To meet and greet visitors as required
* Provide support to fellow members of the team
Where you'll work
Business Park
1 Ongar Road
Hook End
Ongar
CM5 9FQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HARLOW COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* You will study Level 3 Business Administrator Apprenticeship Standard. The training will be at Harlow College, Harlow, Essex, as well as on the job
* This will include Personal Learning and Thinking Skills
* The program is based on end point assessment
Requirements
Essential qualifications
GCSE in:
* English (grade Grade 3/C or above)
* Maths (grade Grade 3/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Team working
* Initiative
* Non judgemental
* Patience
* Enthusiasm/Motivation
* Punctual
Other requirements
* Start dates are subject to change
* Possible one week paid trial, offered prior to apprenticeship offer