Due to continued growth in the North East and Yorkshire, we are looking for a customer focused individual to join our dynamic team here at Aptus Utilities. As a key member of the team, you’ll be responsible for managing existing customer relationships, whilst identifying and engaging with prospective customers. You will play a key role in the pre-contract process including aspects of the tendering process whilst engaging with all departments in the business to deliver our market leading service.
If you are motivated and customer focused, with a passion for delivering exceptional service and driving business growth, we want to hear from you.
What you will be doing:
* Ensure high levels of service and expectations are met
* Forge strong, long-term relationships with customers
* Facilitate and manage external face to face meetings
* New customer acquisition and onboarding management
* Lead generation
* Engage in strong collaboration between pre and post contract teams
* Performance management of customers metrics
What we ask from you:
* Strong communication skills
* Proficiently contribute and lead meetings
* Willingness to work within Aptus’ company ethos
* Effective networking skills
* Experience in customer relationship managing/co-ordinating
* Effective time management
* Leadership qualities
* Commitment to the success of Aptus Utilities Limited
* Commitment to the company values
What we can offer in return:
* Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few
* Gym, fitness and retail discounts
* Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
* Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
* We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round
Office Location: Unit 16a, Follingsby Park, Gateshead, Tyne and Wear, NE10 8YG or Unit 2-4, New Court, Mildred Sylvester Way, Normanton, West Yorkshire, WF6 1TA