Join to apply for the Customer Service Advisor role at Haier Europe
As a Customer Service Advisor, you will be based at our Bolton Service Centre, Bury Road, Breightmet (BL2 6PU) and will receive training to ensure you can provide first-class customer service and personally achieve great things.
We are looking for individuals who want to build a career where customer service is key to personal and business goals, helping us become the number one home appliance business in the UK & Ireland.
Responsibilities
Responsibilities
* Answer calls from customers and respond to emails with an empathetic, customer-first approach to support our culture of close-to-customer service.
* Utilise extensive product knowledge to resolve queries over the phone; if not possible, arrange engineer visits.
* Participate in training to ensure high-quality service and personal development.
Qualifications
Qualifications
* Experience in a Call Centre, Customer Service Centre or a customer service environment.
Location and hours
Location and hours
* Based at Bolton Service Centre, Bury Road, Breightmet (BL2 6PU).
* Working 37.5 hours per week on a set pattern, with 1 in 4 weekends; no late working as the contact centre closes at 6pm.
* Hybrid working (if applicable) and a structured shift pattern.
Benefits
Benefits
* Base salary of £25,150
* Hybrid working (if applicable)
* Hybrid/regular benefits including enhanced family leave policies
* Up to 6% pension contribution
* 4x Life Cover
* Training support schemes
* Enhanced sick pay policy
* Free fruit and hot drinks
* Employee Assistance Program
* Staff discounts on products
* Access to Reward Gateway discounts (holidays, high street, entertainment)
* Social committee and Dress down Friday
* Free onsite parking
* Discounted gym membership
Other information
Our commitment to diversity and inclusion helps ensure ideas and perspectives of all colleagues support a culture of learning. We welcome applications from all sections of the community and will assess candidates based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
To find out more about what it’s like to work here, visit our careers site: https://corporate.haier-europe.com/en-gb/careers/
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