Serco Estates Technical Support – Role Overview
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post‑graduate education and the majority of the command, staff, leadership, Defence management, acquisition and technology training for members of the UK Armed Forces and MOD Civil Servants.
Responsibilities
* Booking in visitors to site, ensuring visitors sign in and out of the department correctly, issuing of keys to contractors, updating of notice boards and notifying CCO of contractors visits.
* Operation and administration of CAFM.
* Attending meeting, providing agenda and minutes to support the team.
* Updating team documents e.g. team training logs and templates.
* Administration of works process in compliance with Estates procedures.
* Assist all Estates departmental staff to undertake all required admin tasks.
* Typing, Word Processing, Filing, Photocopying, Scanning.
* Production, amendment and maintenance of any assigned spreadsheets and databases. Creation, review and update of any LOP's or work instructions.
Qualifications
Proven experience in an administrative role.
* Able to use a variety of communication methods (spoken, written, behaviour).
* Problem solving skills.
* Must be methodical, have proven organisational skills and able to work under pressure.
* Ability to work effectively in a team and manage multiple tasks.
* It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel and sharepoint.
* GCSE's grade C/4 or above (or equivalent) in English and Maths.
* Disability Confident.
Disability Confident employer: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details this role requires a legal and inclusive application approach.
Benefits
* Free, secure onsite parking.
* Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
* Gym membership, the site boasting 2 fully equipped gymnasiums.
* 18‑hole golf course (annual membership circa £375).
* Fully equipped riding stables, with the opportunity for lessons.
* Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
Why Serco?
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.
MoD Security Clearance. Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
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