Overview
Sales Assistant role to play a vital part in delivering an exceptional shopping experience for customers. JD Group offers opportunities for career development and progression within a fast-paced retail environment.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including units, conversion, ATV, and UPT; achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop your career and learn new skills.
* Confident interpersonal and communication skills with customers and teammates.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through TELUS Health benefits platform; access to counselling, digital health and well-being advice.
* Health cash plans and a wide range of internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Opportunities to join colleague networks and participate in initiatives that drive positive change; volunteer and contribute to JD Foundation programs.
* Incremental holiday allowance and other staff discounts across the organization.
Note: This description reflects the role and does not include non-relevant job postings or external listings.
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