Physiotherapy Administrator | Fylde Coast | Part time 30 Hours | Competitive Salary Benefits
Spire Fylde Coast Hospital are looking for a Physio Administrator to join their team on a part time Basis working 30 hours 7.5 hours over 4 days
As Physio Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.
Duties and responsibilities
Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)
Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.)
Managing the Patient Discharge process and follow up Patient Satisfaction surveys
Provide general administrative support to the Head of Department and Lead Physiotherapists
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
Maintain departmental electronic and manual filing systems accurately
Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requestsWho we're looking for
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Excellent interpersonal and communication skills
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- The ability to work effectively as part of a team
- IT literate and a competent user of the MS Office suite of products
- Able to work under pressure and to tight deadlines, with good organisational skills
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car parkWe commit to our employees well-being through work life balance, on-going development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications