Salary: £ £16 per hour
Type: Full Time
Region: UK - Yorkshire & Humberside
Town/City: Barnsley, South Yorkshire
Posted: 17/02/2026
Reference: JW-RLO-4_
Job Description
Resident Liaison Officer (RLO) Property Services
Location: BarnsleySalary: £ £16Start Date: ASAPDuration: 3 months initially, with a view to extend
Working Hours: Monday to Friday, 8:00am - 5:00pm
About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a project in Barnsley. This is a temporary opportunity initially offering the chance to play a key role in resident engagement and customer satisfaction.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client
Build strong relationships with residents and address concerns professionally
Monitor, manage, and resolve resident complaints effectively
Work closely with the Site Project Manager to maintain clear communication on site
Coordinate and deliver social value and community engagement events
Collate and analyse customer satisfaction surveys
Support conflict resolution and ensure minimal disruption to residents
About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
Strong customer service and communication skills
Confident dealing with residents in live environments
Organised, proactive, and able to manage sensitive situations professionally
Experience within property services or construction is highly desirable
How to Apply If you're interested in this opportunity, please send your CV or contact Jess on for more information.
Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, Barnsley
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