Account Manager - HBeauty
Maison Francis Kurkdjian is a contemporary luxury fragrance maison founded in 2009. With a presence in 40 countries, we aim to share the art of wearing perfume worldwide.
Position
Account Manager – HBeauty
Location: HBeauty Cribbs Causeway
Employment type: Full‑time
Mission
As an Account Manager, you are a brand ambassador and expert in fragrance and storytelling. Through your engaging style, you actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.
By leading and coaching your team, you ensure that all clients receive a personalised luxury service. Through your passion for the brand, you always demonstrate an attitude that benefits Maison Francis Kurkdjian.
Main Responsibilities
Sales
* Achieve account sales targets set by the Area Sales Manager, sharing with the team in a motivational and achievable manner.
* Pro‑actively sell Maison Francis Kurkdjian products and provide a luxury standard of service to customers.
* Lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
* Be pro‑actively aware of your Key Product Indicators (KPIs).
* Maintain great awareness of new launches, promotional activity, general business trends within the luxury fragrance department, and potential business opportunities for Maison Francis Kurkdjian. Provide timely feedback to the Area Sales Manager.
Service
* Lead a team of Luxury Brand Ambassadors in‑store to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided.
* Be knowledgeable on all Maison Francis Kurkdjian products and confidently propose fragrance recommendations, overcoming any objections.
* Initiate contact with clients and welcome them both on counter and through traffic stopping.
* Ensure the standard of service is consistent and of Maison Francis Kurkdjian standard.
Management
* Develop the team to provide business continuity and people development; manage daily team‑related people matters (absence, sickness, holidays, rotas) and lead by example.
* Ensure counters are immaculate, well‑merchandised in line with merchandising guidelines and truly reflective of the brand.
* Ensure the team adheres to the Grooming Guidelines and acts professionally, positively, and exemplary.
* Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.
* Administration related to the management of the account, including sales analysis.
* Ensure all operational and administrative tasks are complete and to the best of your ability.
General
* Establish and maintain professional relationships with all stakeholders including host store management and LVMH Head Office.
* Adhere to all Company procedures and policies.
* Carry out any additional duties as directed by the management team.
* Talent Acquisition: Identify and interview vacancies within the team to shortlist stages for final interview by Area Sales Manager, support Store Approval processes, and collaborate with the Area Sales Manager on probationary reviews, employee appraisals, and general performance feedback sessions.
Profile
Person Specification
* Previous retail sales management experience ideally within luxury brands.
* Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
* Demonstrated track record in leading and managing a team.
* Creative flair and problem‑solving skills.
* Excellent communication skills, both written and verbal, with colleagues of all levels.
* Basic Microsoft Office skills.
* Pro‑active attitude and flexible approach.
* Ability to empower a team to achieve goals and targets.
* Ability to work effectively to meet deadlines, with high attention to detail.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
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