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Lead Service Designer
Paying up to £77,740 (national) / £83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
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Lead Service Designer
Paying up to £77,740 (national) / £83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build and iterate high-quality services - including Universal Credit - that enable working-aged people to access the support they need.
In DWP Digital, our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
* Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy.
* Lead and facilitate collaboration across teams and programmes to define and evidence led service design concepts.
* Engage senior stakeholders and influence decision-making and alignment at programme and departmental level.
* Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations.
* Promote best practice and build a strong, open design culture across the teams you work with.
* Mentor designers and support capability building within the service design community.
* Contribute to recruitment and development of the DWP Service design team.
You and your role
This is an opportunity to use your skills to make a real difference to people across the UK.
As a Lead Service Designer, you'll shape the future of Universal Credit by aligning emerging policy and business strategy with the needs of our users.
You will be working closely with Lead Product Managers and the Product Strategy team, you'll help evolve the service to better support millions of users.
You'll champion collaboration across digital, policy, legal and other teams, ensuring services are designed with people at the heart.
As well as an expert Service Designer, you'll need to be a confident facilitator and expert practitioner, advocating for user-centred design and driving improvements that deliver real and positive outcomes.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Leeds, London or Manchester, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some collaborating face to face in a hub.
Pay: We offer pay of up to £77,740 (national) / £83,957 (London).
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, up to £16,094 per year.
Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. All public holidays included.
Benefits: Our benefits include flexible working, volunteering leave, 'I Can Be Me in DWP' initiative, discounts, interest-free loans, sports and social activities, and professional development opportunities.
Process: Our application process is two-stage: apply via Civil Service Jobs and participate in a single online interview.
CLICK APPLY for more information and to start your application.
Location options include Leeds, London, or Manchester.
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