This post is only open to internal applicants.
Performance and Operations Manager
Band 7
Main area ENT, Thoracic & Cancer Services Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 387-S1494-TJ
Site St Michaels Hospital Town Bristol Salary £46,148 - £52,809 pro rata Salary period Yearly Closing 13/06/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
This is an exciting opportunity to be the Performance & Operations Manager for the ENT, Thoracic & Cancer Services departments at University Hospitals Bristol & Weston Trust. The successful candidate will help support the service in the management of waiting lists and service change and development.
Main duties of the job
The post holder will be responsible for ensuring the effective management of inpatient and outpatient performance in their specialties, encompassing management of all administrative and performance teams, to include Medical Secretaries, outpatient and elective booking staff and validation staff as appropriate to the role. The post holder will manage these teams to ensure high quality scheduling of outpatient and admissions activity, including proactive patient-level management of cancer, diagnostic and 18-week pathways.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
* Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
* Knowledge of current NHS issues, including performance targets and Foundation Trust status
* Proven ability to analyse complex problems and to develop practical and workable solutions to address them
* Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
* Good interpersonal skills with a strong sense of personal and team accountability
* Ability to produce and present analytical reports
* Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and communicate performance expectations
* Ability to make quick decisions when required, processing complex information
* Sympathetic, compassionate attitude and strong listening
* Strong sense of integrity and reliability
Qualifications and Training
* Educated to degree level or equivalent experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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