Senior Sales Support Coordinator - Off-Price
Kingston-on-Thames
Full Time
Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well-made clothes. We now have more than 115 stores and a thriving website, and the business continues to grow.
Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.
Purpose of the role:
Crews Off Price team are critical to the success of delivering Crew's Multi Channel Strategy. The Off-Price Sales Support Coordinator will be responsible for supporting the Buying Director with the management of Off-Price accounts at Crews Head Office.
Responsibility:
* Support the Buying Director with management of customer accounts for Crews Off Price Business.
* Working closely with the product and merchandise team to ensure orders are collated, placed, and delivered on time.
* Supporting the customer accounts with marketing material / seasonal photography and samples.
* Working alongside the product, merchandising and QA team to ensure garment quality and delivery are as per the customers' requirements.
* Supporting with the Negotiating on prices, and delivery to ensure that sales and margin are achieved.
* Establish and maintain working partnerships alongside buying team with the existing and future supplier base
* Ensuring all departments within Crew Clothing team are aware of customer and supplier procedures covering IT / Importing & Exporting Logistics / Finance / QA /Warehousing departments, to be reviewed and updated seasonally.
* Working with the internal teams on preparation of showroom for customer meetings.
* Attend customer meetings with the Buying Director.
* Management of samples for the partners orders.
* Management of on time delivery to customers of orders.
* Maintain strong customer / supplier relationships.
Key Skills & Experience:
Essential –
* Educated to degree standard
* 5 +years relevant experience in the retail industry.
* Preferable previous experience with discount retailers
* Excellent problem-solving, negotiation, and supplier management skills.
* Good organisational skills.
* Sourcing & Sales experience in the clothing sector advantageous.
* Fabric experience would be an advantage.
* Thorough understanding of the development process & production from design concept to finished delivered goods.
* Understanding of shipping, export & import process – experience with direct working with overseas suppliers.
* Exposure to sales / customer / working relationships.
* Understanding of the Budgeting process.
* Broad knowledge / understanding of the clothing industry and trading environment.
* Ability to work under pressure / timeline.
* Self-motivated and motivating.
* Commercial awareness.
* Good organisational skills.
* Efficient Negotiation skills.
* Confident comminutor & presenter.
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