Job Title: IT Support Technician (Security Cleared – Minimum SC) Location: Milton Keynes or Nottingham
Contract Duration: Initial 4 Months
Pay Rate: £17.87 per hour
Shifts: Rotating Early, Mid, and Late shifts covering 7am – 7pm (24/7 x 365 support model)
About the Role:
We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery.
As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts.
Key Responsibilities:
Provide technical support across a wide range of IT systems and services
Investigate, diagnose, and resolve incidents in a timely and professional manner
Fulfil service requests in line with SLAs and customer expectations
Support problem investigations and contribute to root cause analysis
Create and maintain support documentation and knowledgebase articles
Deliver technical coaching to colleagues and ensure adherence to best practices and procedures
Requirements:
Active Security Clearance (Minimum SC) is essential
Experience working in a 24/7 technical support environment
Strong troubleshooting and communication skills
Ability to work in rotating shifts covering 7am to 7pm
A proactive approach to service delivery and continuous improvement