Overview
Main area Administration support for Audiology. Grade Band 2. Contract Permanent. Hours Part time - 40.75 hours per week. Job 1: Monday 9:00–18:00, Tuesday 9:00–17:30, Friday 13:00–17:00. Job 2: Wednesday 9:30–18:00, Thursday 9:30–17:00, Friday 13:00–17:15. Job reference: 362-A-25-7364268.
Employer: Stockport NHS Foundation Trust. Site: Stepping Hill Hospital, Hazel Grove. Salary: £24,465 pro rata per annum. Salary period: Yearly. Closing: 17/09/2025 23:59.
Job title and organisation
Clerical Officer — Band 2. Stockport NHS Foundation Trust.
Organisation context
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. The Trust values are: We Care, We Respect, We Listen. The Trust aims to be the organisation of choice for patients and an employer of choice for staff. We recognise and promote diversity and inclusive working.
In your application, please describe how your experience and skills align with our values-based behaviours and provide examples.
Working for our organisation
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. We promote flexible working where possible.
Benefits include: between 27–33 days of annual leave plus bank holidays; salary sacrifice schemes; cycle to work; salary finance; Stockport Credit Union.
Detailed job description and main responsibilities
Communications
* Deal with telephone, email and text enquiries from patients and other healthcare workers.
* Deal with face-to-face enquiries from patients who may be hard of hearing or deaf.
* Type up clinic reports and letters to support Audiologists.
* Use Relay to communicate with deaf patients where required.
Responsibility for Patient Care
* Maintain confidentiality of patient information.
* Organise transport including ambulances and taxis for patients.
* Issue replacement batteries to patients.
Planning and organising
* Organise and plan day-to-day workload or activities to meet the demands of the job role.
* Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
* Organise battery distribution to local centres, taking into account stock levels.
* Ensure patient notes available for clinics.
Physical and / or Financial Resources
* Ensure safe and efficient use of equipment, resources and consumables at all times.
* Contribute to the efficient management of departmental resources, including ordering/monitoring of supplies.
* Organise hearing aids for repair through drop-in, internal and external post.
* Send and receive earmoulds to/from manufacturers, if required.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary. In addition, it will be a condition of employment to join the DBS update service and pay the annual subscription fee of £16.
Visa and eligibility
Important Notice on Visa Sponsorship Eligibility: Please note that whilst the Trust does offer sponsorship this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration. We encourage applications from candidates who already have the right to work in the UK.
Person specification
Education and qualifications
* Recognised typing or word processing qualification.
* Basic numeracy and literacy.
* GCSE in maths and/or English.
* Experience of Patient Centre, advantis, evolve.
Knowledge
* Communication strategies.
* Deaf and Equality & Diversity Awareness.
Experience
* General office experience.
* Experience of dealing with people from diverse backgrounds.
* Experience of working in the NHS.
Skills and abilities
* Able to communicate sensitively and effectively with the deaf and hard of hearing.
* Able to use own initiative.
Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.
Please note that all correspondence will be via your NHS Jobs account. If you do not hear within four weeks of the closing date, please consider that you have not been shortlisted. Stockport NHS Foundation Trust are unable to refund interview expenses or relocation costs.
Stockport NHS Foundation Trust is committed to promoting a culture of diversity, fairness and equality for all applicants and employees. Our two-tick kite mark guarantees a candidate with a disability who fulfills the essential criteria an interview at the Trust. We can make reasonable adjustments, and offer support and advice on request.
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