Public Liaison Officer
Highways & Infrastructure | Local Authority Contract
Location: Berkshire
Contract: Permanent
Salary: £35,000-£40,000
About the Role
We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery team, working closely with a local authority to support the successful delivery of highway maintenance and improvement works.
This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works.
Key Responsibilities
·Act as the primary liaison between the public, local authority officers, elected members, and site teams
·Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses
·Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping
·Attend site visits, public meetings, stakeholder briefings, and community events as required
·Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates
·Support the project and contract teams by providing community insight and feedback
·Ensure all engagement activities align with local authority standards and contract requirements
·Maintain detailed logs and reports on public interactions, issues, and resolutions
About You
You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments.
Essential:
·Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role
·Strong written and verbal communication skills
·Ability to manage challenging conversations with empathy and professionalism
·Organised, self-motivated, and able to manage multiple priorities
·Full UK driving licence (if site visits are required)
Desirable:
·Experience within highways, construction, utilities, or infrastructure projects
·Knowledge of working on local authority or public-sector contracts
·Experience dealing with elected members, residents' groups, or community forums
Why Join Us?
·Be part of a collaborative team delivering vital infrastructure for local communities
·Work on meaningful projects that have a direct impact on the public
·Opportunities for professional development and career progression
·Competitive salary and benefits package
Send your CV to (url removed) or call Patrick Gray at Carrington West on
(phone number removed)
for a confidential chat.
By applying for this position, you agree to allow Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your details will be shared only with relevant third-party clients for suitable roles. If you wish to withdraw consent at any stage, please contact us