Salary: £55,000 - 60,000 per year Requirements: 5 years experience as a 2nd or 3rd Line Business Central Support Consultant LS Central knowledge is desirable Excellent troubleshooting, analytical, and problem-solving skills Ability to manage competing priorities in a fast-paced, customer-facing environment Strong communication and stakeholder management skills Responsibilities: Lead, mentor, and guide support team members, identifying training needs and creating development plans aligned to business objectives Plan and manage team schedules to ensure coverage during business hours and on-call periods Foster a collaborative, positive team culture focused on engagement and customer service excellence Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs Monitor incident progress to ensure timely resolution and sustainable solutions Act as an escalation point for complex or high-impact issues, engaging senior stakeholders as needed Facilitate root cause analysis to prevent recurrence of major or recurring incidents Oversee accurate documentation of incident details, troubleshooting steps, and resolutions Maintain and update the knowledge base to support consistent and efficient issue resolution Ensure training and reference materials are current and accessible to the support team Establish, monitor, and report on key service delivery KPIs Provide regular management reports on performance, incident trends, risks, and improvement opportunities Use data-driven insights to drive continuous improvement and informed decision-making Maintain regular communication with senior stakeholders on team performance, risks, and resource needs Technologies: Cloud ERP Support More: We are a forward-thinking company based in the UK South, offering hybrid/remote work with 1 to 2 days a month in the office. As we expand our ERP support function, were seeking an experienced Business Central Support Lead to enhance our team. We offer a competitive salary based on experience, enhanced annual leave including birthday off, and a pension scheme from day one. Our benefits also include life assurance, critical illness cover, an electric vehicle salary sacrifice scheme, and access to mental health support. We foster a digitally innovative and collaborative work environment with opportunities for professional growth and access to the latest Microsoft cloud, ERP, and retail technologies. last updated 4 week of 2026