Anderson Knight is recruiting for dayshift Customer Service Representatives for a well-established company based in Glasgow. You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries. Company benefits: • 33 days (6.6weeks) paid holiday for a full-time contract. • Informal hybrid working • Free on-site parking • Subsidised canteen facilities & vending machines • Pension scheme – up to 5% matched contribution • Company-funded Healthshield cash plan. • Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more Main Duties and Responsibilities: • Prioritise and oversee incoming calls, emphasising quick response times and adherence to provided call scripts to capture essential information in accordance with Call Quality Monitoring guidelines. • Complete all necessary administrative tasks associated with your role promptly and thoroughly, ensuring a prompt and efficient service delivery in alignment with agreed-upon service levels. • Ensure adherence to the Call Script and comply with Call Quality Monitoring guidelines. • Obtain all pertinent data during each call through effective questioning to quickly grasp the nature of the issue. • Accurately input data and complete all relevant fields throughout the duration of each call. • Take ownership of customer problems, seeing them through to resolution. • Collaborate with Engineers to prioritise calls for swift response times. • Manage post-call activities efficiently to handle workload and meet service level objectives. Key Attributes and Skills: • Previous experience in a contact centre, call centre, or helpdesk role. • Motivated and enthusiastic individual with a strong commitment to providing excellent customer service. • Outstanding verbal and written communication abilities. • Exceptional accuracy and attention to detail. • Capable of working collaboratively within a team and efficiently managing individual workload. • Proficient in administrative tasks, including expertise in Microsoft Office applications. If you are ready to embrace this excellent opportunity, please forward your CV with confidence.