Overview
A fantastic opportunity has arisen for a Sheltered Resilience Officer to work within the Sheltered Housing service. We are seeking a dedicated and compassionate individual who is committed to supporting tenants to sustain their tenancies and live as independently as possible. You will carry out detailed Needs and Risk Assessments for new residents and develop tailored Support Plans based on their individual circumstances. Regular welfare checks will form a key part of your role, along with reviewing support plans at least annually or when a change in circumstances occurs. In this varied and rewarding role, you will work across a number of sheltered housing schemes throughout the town, providing vital housing management support to older and vulnerable residents. You will be responsible for managing several schemes, maintaining regular contact with tenants, completing support plans and risk assessments and responding promptly to emergency calls. You will provide practical support by signposting or referring tenants to a range of specialist services, such as debt advice, credit unions, mental health services, adult social care and Citizens Advice. A significant aspect of this role involves helping tenants achieve financial stability by supporting them to access benefits, complete relevant forms, manage household budgets, and make informed financial decisions. In addition, you will be expected to respond to emergency calls and safeguarding concerns, liaise effectively with external agencies such as the police and social services, and contribute to multi-agency meetings and case conferences where required. Other duties include providing support where appropriate, advocating on behalf of tenants, assisting with utilities, reporting repairs, liaising with the anti-social behaviour team and supporting residents and their families.
Responsibilities
Responsibilities include managing multiple sheltered housing schemes, maintaining regular contact with tenants, completing needs and risk assessments, developing and reviewing support plans, responding promptly to emergency calls, signposting or referring tenants to specialist services, and supporting residents with finances, budgeting and accessing benefits. You will liaise with external agencies such as the police and social services and contribute to multi-agency meetings and case conferences as required. You will advocate on behalf of tenants, assist with utilities, report repairs, and support residents and their families.
Qualifications and Experience
The successful applicant will have experience of working with vulnerable customers with a range of social and housing needs, be confident and self-motivated and have the ability to work independently and as part of a dispersed team. An understanding of professional boundaries together with excellent communication and interpersonal skills are essential. A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential.
Equality, Diversity and Inclusion
Disability Confident: This employer is a Disability Confident employer. Applicants who declare a disability and meet the minimum criteria may be offered an interview. Details on recruitment processes are provided by the employer. For more details please go to .
Benefits and Working at BCH
* Positivity
* Respect and Compassion
* Integrity
* Dynamism
* Energy
* Competitive rates of pay
* 26 days paid annual leave per annum, in addition to bank holidays
* Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
* An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
* Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
* Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
* Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
* 24/7 Employee Assistance Programme and access to counselling services
* Enhanced maternity, paternity and adoption pay schemes
* A wide variety of training and learning and development opportunities
* Staff Suggestion Scheme
* Free annual flu vaccinations and Occupational Health Support
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