Posted: 25 May
The role
Product Manager – UC and Contact Centre
Location: Remote
Salary: £60k
Role Profile
We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.
Key Responsibilities
- Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
- Drive product innovation and lifecycle management from concept through to launch and optimisation
- Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
- Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
- Build strong relationships with vendors and technology partners
- Translate technical capabilities into compelling customer propositions
- Work closely with Operations to ensure high service standards and successful delivery
Skills & Experience
- Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
- Understanding of legacy voice technologies including PBX, ISDN, and PSTN
- Commercially aware with experience supporting business cases and pricing models
- Strong stakeholder management and cross-functional collaboration skills
- Ability to balance technical understanding with customer and commercial outcomes
Desirable
- Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
- Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
- Experience within a managed services or technology services environment
