The role
Customer Service Adviser - Motor and Personal inc High Net Worth
Circa £23,500+ Salary (dependant on experience) plus commission
Full Time position
Permanent Contract
Role Location: Stamford
37.5 hours per week – Monday to Friday 9.00am to 5.30pm, an hour for lunch
Comprehensive on-going training and development
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Stamford Agency.
About the role:
As a member of our Customer Services Team, you will help customers make changes midterm and discuss their existing policies for all personal and motor lines of insurance, along with managing and directing calls and correspondence; process and manage accounting transactions. You will also take incoming requests for home and motor insurance quotations, selling our award-winning insurance, introduce our financial service provision and intimating household claims. The role is supported with a robust training plan in which you can be assured of support and guidance.
At the core of our approach lies the cultivation of strong relationships and the practice of cross-selling to ensure our customers receive tailored services that align perfectly with their needs. This commitment is reflected in our exceptional customer retention rate, with over 96% of customers choosing to renew their insurance with us annually.
About you:
Highly motivated self-starter with a positive, can-do attitude. Committed to learning and development and ready for the challenge of being part of a team, you'll thrive in this working environment.
Who would be successful in our Sales & Customer Service Adviser role?
* Confident and Polite telephone manner
* Experience within a customer service team
* Comfortable working with IT Systems
* The ability to thrive in a busy office environment.
* A willingness to learn.
* You will have excellent communication skills, including listening and questioning skills.
* Exceptional customer service skills
* Live within a commutable distance to the Stamford Agency
Rewards & Benefits
When you join our team, you can expect a supportive positive culture and an attractive range of rewards and benefits including:
* £23,500+ starting salary depending on experience.
* Commission split bonus scheme for new policies sold
* Pension scheme contributions
* Contractually we offer 23 days annual leave plus bank holidays. But in addition to that we offer 2 days additional leave during Christmas week which does not come out of the holiday allocation
* Rewarding longevity, in addition to annual salary reviews we increase your holiday entitlement. This will increase by 2 days after 5 years service and 5 days after 10 years
* Comprehensive on-going training and personal development
Please apply in writing with CV and covering letter to: Emma Westley -
Closing date for all applications:: 30th October 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.