Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: * Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met * Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems * Manage complex orders, including export documentation and certifications * Contribute to projects such as Salesforce implementation, new product launches, and process improvements * Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction * Build strong customer relationships, providing technical guidance where appropriate * Maintain accurate customer records and documentation Candidate Requirements: * Proven experience in a customer service role, ideally in a manufacturing or export environment * Fluency in either French, Spanish or Dutch would be highly desirable * Knowledge of export processes/documentation and/or purchasing is advantageous * Excellent problem-solving and communication skills * Ability to manage multiple tasks while maintaining attention to detail * Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office * A proactive team player with a positive and flexible approach What’s On Offer: * Fixed-term contract for approx. 14 months * Competitive salary of £28,500 * Opportunity to join a well-established, global company * Be part of a supportive, dynamic, and multilingual team * Exposure to international customers and projects This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career