Overview
Location: Rotherham
Salary: £28,956 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 13 October 2025
The Role
The 2nd Line IT Support Technician is a key part of the IT Services team for the Group, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. With a varied range of hardware and software to meet the needs of all clients (learners and staff) this is a great opportunity to gain experience and skills across a wide range of industry recognised IT resources. The Group maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMware server environment, with servers and desktops mostly utilising Microsoft operating systems.
Your main priority will be to resolve requests that customers raise via the Helpdesk system, ensuring a timely resolution in line with the service level agreements and ensuring clear communication with clients throughout the resolution process.
You will need all the skills that you have developed to resolve client requests and maintain the Groups desktop infrastructure; including desktop PCs, laptops, Apple Macs and various mobile devices such as tablets. This list is far from exhaustive. You will ensure that the equipment is performing to the highest possible levels and operates fault free through various resolution mechanisms and techniques.
Skills and Qualifications
You will have experience of supporting and configuring Microsoft Windows desktop operating systems in a networked environment, Microsoft Office products at various releases. You may also have experience with Office 365, Outlook, Google Workspace (formerly G Suite) and Apple operating systems too.
You will be an effective problem solver, able to diagnose a range of IT related issues first time, ensuring the end-user has the best possible experience. You will need to be an excellent communicator, organiser and have good customer service skills.
You should have an IT related qualification, i.e. Microsoft, CompTIA, etc. (or equivalent) and a level 2 literacy and numeracy.
A driving licence and own transport would be desirable as you would be required to work at any of the sites.
Department Info
You will report to the Head of IT Services/Operations Coordinator who will give you direction, you will however, have authority to act autonomously in your day-to-day work and to make decisions within departmental guidelines.
You will be primarily based at Rotherham Campus, but you must be able to travel to, and work from, the other Group sites and subsidiaries e.g. Retford, Worksop, Dearne Valley and other off-site clients, on an as and when required basis.
Benefits
* Access to local government pensions scheme
* Up to 41 days annual leave per year including closure during Christmas period
* Access to their gyms, restaurants and salons
* Staff health & wellbeing and benefits schemes including in-house Occupational Health service
* Full, part time and flexible working hours available in many roles
* Parking available at all of their sites
* Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
* New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
* Recruitment Referral Scheme for all employees, worth £200 per referral made
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.
#J-18808-Ljbffr