HM Land Registry (“HMLR”) are bringing an exciting opportunity for an experienced ITSM leader to develop a newly formed function at a time of significant transformation and investment in their digital services. A rare opportunity to lead a critical IT services capability enhancing customer experience, driving service improvement and embedding best practice across a complex, high-demand ICT environment. Salary of £73,347 (rising up to £85,156 after 2 years) plus excellent Civil Service benefits and over 28% pension contribution. Flexible, hybrid working from Plymouth.
HMLR have played a key role in the UK’s economic stability and growth for over 160 years, and are now looking for a Head of IT Service Management to manage the daily performance of their critical ICT services. This is a complex and challenging role that will oversee the daily delivery of IT services, tracking user experience and driving continuous improvement in that service portfolio.
The post holder will be responsible for leading and developing a large service management practice that will deliver 1st line support for all ICT issues relating to both internal and external customers of the organisation. They will own and deliver HMLR strategic approach to ICT service management in a digitally evolving organisation, driving maximum performance and efficiency from their ICT performance portfolio.
They will ensure that the people in service management roles have the appropriate skills and capability to be effective in their role as well as access to learning and development to help them progress professionally.
You will:
* Work with the Director of Transformation and Technology to safeguard performance of the ICT service portfolio.
* Be accountable for the strategic approach to IT Service Management within HM Land Registry.
* Review current mechanisms for the communication and education of IT change and implement improvements as required to support the wider IT literacy of the organisation.
* Continually develop the IT Service Management function, leading on new ways of working and adopting common professional approaches.
* Ensure that ICT changes and new services deployments do impact the performance of the organisation.
* Build excellent working relationships with a range of internal and external senior stakeholders
* Be accountable for the performance of 1st line support of all ICT services and line manage a small team of Service Managers
Essential skills:
* Working knowledge of a recognised IT Services management framework
* Experience of Service Management in a large corporate environment.
* A record of achievement in the delivery and management of change.
* Experience of leading and growing service management practice and capability within a digital environment.
* Skilled in planning, implementing and leading change in a complex and evolving environment.
* Experience of working across organisational boundaries, expertly communicating with stakeholders to build influence and credibility.
* Demonstrable experience of recruitment, performance and people leadership and management.
Benefits
* Yearly salary reviews, with pay rising up to £85,156 after 2 years
* 28.9% employer pension contribution
* Annual leave of 28.5 days’ paid holiday during each holiday year plus 8 days public holidays
* Personalised training and development plans including expensed accreditations with training days set aside
* Flexi-time scheme (You decide what working hours work best for you)
* Social and sports club including on site gyms
* Access to our employee assistance programme for counselling and support on a wide range of issues
* Up to three paid volunteering days a year
* Interest-free loan for season tickets
* Cycle to work scheme
* Two-times annual salary death-in-service benefit.
* HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working.
Further information:
* Where it can be accommodated, HMLR support employees to combine their work in the office with home-based working. This arrangement expects that employees will spend a minimum of 60% of their time working from their Plymouth office which is typically 3 days/week. The rest of your time can be worked from home, or from the office, depending on your preference
* This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years.
If you are a strategic IT service leader with a passion for customer experience, with proven success in managing complex service portfolio and want to influence at a senior level, then apply now or contact Zymante (Zee) in complete confidence.
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