At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office support. As part of our continued growth, we are offering an exciting opportunity for a Customer Service Apprentice to join our team while completing a Customer Service Level 3 apprenticeship. This role offers hands-on experience in a professional, customer-focused environment, alongside structured training that will help you develop the knowledge, skills and behaviours needed to build a successful career in customer service. About the Apprenticeship This is a Level 3 Customer Service Specialist apprenticeship, typically lasting 1015 months, depending on prior experience. You will complete a structured learning programme alongside your day-to-day role, including off-the-job learning delivered through a blend of coaching, workshops, self-study and work-based projects. On successful completion, you will achieve: Customer Service Specialist Apprenticeship Level 3 A strong foundation for progression within Workwell What Youll Be Doing You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience. Key responsibilities include: Acting as a first point of contact for customer enquiries via email, phone and digital channels Providing timely, accurate and professional responses to customer queries Escalating complex or technical issues to appropriate colleagues when required Conducting customer surveys and reporting feedback to management Maintaining accurate customer records within internal systems Supporting service delivery in line with agreed processes and service standards Working collaboratively with colleagues across Workwell Outsourcing Identifying opportunities to improve customer experience and service efficiency Developing knowledge of Workwells services and customer needs As you progress through the apprenticeship, you will take on increasing responsibility and develop confidence in handling more complex customer interactions. What Were Looking For Essential Skills & Behaviours A genuine interest in customer service and helping others Strong communication skills, both written and verbal A positive, professional and customer-focused attitude Willingness to learn, take feedback and develop new skills Ability to organise your time effectively and meet deadlines Comfortable working as part of a team Desirable Skills Basic IT skills (e.g. Microsoft Office, email, data entry) Previous customer service, retail or administration experience (not essential) Entry Requirements GCSEs (or equivalent) in English and Maths at grade 4/C or above What Youll Gain A nationally recognised Level 3 apprenticeship qualification Paid employment alongside structured training Hands-on experience within a growing, global organisation Ongoing support from experienced colleagues and training providers A strong foundation for a long-term career in customer service or outsourcing Recruitment Process Application review Interview with the Workwell team Assessment of suitability for the apprenticeship programme Location Camberley Contract : Fixed-term apprenticeship (15 months) Salary Apprenticeship wage £18,000 £19,000(in line with age and apprenticeship legislation) Qualification Customer Service Specialist Apprenticeship Level 3