Overview
Customer Team Member | Location: Railway Terrace, Penshaw, Houghton le Spring, DH4 7JG
Pay: £12.60 per hour | Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store such as re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do
* Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
* Work together to make everyone’s day better – support store colleagues to solve problems for customers and members
* Keep the store safe and compliant – keep shelves stocked, ensure prices, dates, and temperatures are accurate
* Help introduce new products and services – make changes feel natural, share experiences with colleagues so everyone learns together
* Support your local community – get involved in activities and events
This job would suit people who have:
* A genuine care for the needs of customers and members
* Excellent people skills with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem solving
* Flexibility to work a range of different shifts
Why Co-op?
* 30% discount on all Co-op products in-store plus 10% discounts on other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognise the importance of teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask if you need reasonable adjustments to enable you to participate. You can find more about our recruitment process at jobs.coop.co.uk/apply-process and about Disability Confident at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr