Role Overview
Fraud Reporting and Systems Analyst in Trust Retail team, responsible for delivering daily, weekly and monthly reporting to stakeholders and responding to ad-hoc requests. Duties include ongoing maintenance and development of Fraud and Transaction Monitoring systems, rules development, testing and data analysis, and collaborating closely with the Group Head of Risk and Fraud Systems.
Location & Salary
Hybrid – Bromley, United Kingdom
Salary: Competitive + Benefits
Responsibilities
* Act as deputy project champion, raising change requests and contributing to project delivery.
* Deliver reporting and analysis of rule performance to the fraud team and stakeholders.
* Produce month‑end statistics and summaries in line with the monthly reporting pack.
* Generate daily reports on declines, reviews and general fraud system performance.
* Identify and elevate decline/review anomalies to management for further review.
* Anticipate problems and opportunities, taking initiative in pursuing solutions.
* Create internal and external guides, presentations and training materials as required.
* Manage incoming and ongoing issuer requests.
* Contribute to the development of internal manual reporting processes.
* Develop procedures and forms to improve efficiency within the team and in inter‑department communication.
* Validate data before sharing with stakeholders to ensure accuracy at first issue.
* Identify and explore new approaches and data sources to drive process improvements within the Risk Department.
* Serve as deputy for colleagues and represent the department at meetings as required.
Qualifications
* High level of accuracy across all output.
* Proven analytics background with the ability to produce high‑quality data analytics and visualisations.
* Ability to work under pressure and meet tight reporting deadlines.
* Proactive, self‑motivated, with excellent organisational skills.
* Ability to identify and assess potential security issues through structured analysis.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office: Word, Excel and PowerPoint.
* Knowledge of card scheme operating regulations.
* Understanding of fraud and chargeback analysis and processes.
Benefits
* Flexible work arrangements tailored to role requirements and business needs.
* Comprehensive wellness initiatives, including mental health resources.
* Extensive leave provisions, encompassing annual, volunteering and birthday allowances.
* Progressive family‑oriented policies and benefits, including maternity, paternity and adoption leave.
* Robust compensation package, including pension scheme, healthcare plans and life assurance.
* Regular corporate events fostering team cohesion and company culture.
* Diverse company culture and global working environment.
* Continuous professional development and career advancement opportunities.
* Offer of employment with Trust Payments is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations.
Equal Opportunity Employer
Trust Payments is an equal opportunities employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
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