The Role:
The Front Office Team Leader will support the Hotel Manager in daily operations, ensuring exceptional guest service and efficient reception operations while maintaining high standards of team performance.
Key Responsibilities:
Guest Experience & Service Delivery
* Deliver exceptional guest service and create positive experiences.
* Support the reception team during busy periods, including check‑ins and check‑outs.
* Handle guest enquiries, requests, complaints, and escalations professionally.
* Ensure all guests receive a warm and professional experience throughout their stay.
* Act as the first point of escalation for operational guest issues.
Team Leadership & Supervision
* Supervise and motivate the reception team during shifts.
* Lead by example in professionalism and service standards.
* Provide coaching and constructive feedback to team members.
* Assist with onboarding and training of new employees.
* Support performance management and maintain Company standards.
* Promote a respectful and inclusive working environment.
Operations & Administration
* Oversee daily front desk operations and shift management.
* Ensure accurate handling of reservations, payments, and guest records.
* Coordinate effectively with housekeeping and other hotel departments.
* Ensure smooth shift handovers and communication between teams.
* Support rota planning and staffing levels as required.
If this role interests you, please get in touch!
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