General information Job Posting Title Service Development Manager Date Monday, November 17, 2025 City Remote Country United Kingdom Working time Full-time Closing Date 01-Dec-2025 Description & Requirements This role is a 12 month Fixed Term opportunity. We are looking to do 1st stage interviews before the end of 2025 and then will do more formal stage interviews in the new year. Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. To oversee, lead and manage 4 key aspects of Health Delivery: - Referral Hub- Team that engages and ensures those referred to programmes start. - NCMP- National Child Measurement Programme-part of the business responsible for generating referrals for Health Programmes. - On line Services - delivering a range of on line live Health interventions across all 12 contracts - Product Development the creation and maintenance of the Academy platform accessed by all participants on Health Programmes. Salary: £49,400 to £54,400 • Ensuring the Referral Hub Team are first point of access for queries, concerns advice and guidance across all 12 Health Contracts. Ensuring all participants who are referred either by self-referral/referral from a GP or health professional are engaged and triaged appropriately and booked onto initial appointments, clinics or programmes in required manner and timelines. • Responsible for overseeing and managing the NCMP delivery requirements. Ensuring data sharing agreements are in place, referral routes secured and behavioural science insights deployed when working with schools on letters, communication etc. Lead income generation opportunities and Growth potential. Act as a lead voice in the sector particularly with Public Health Commissioners and Consultants and key strategic lead for Maximus with the Office for Health Improvement and Disparities (OHID). • Lead the Health divisions online delivery operation. Ensure all Health Programmes are available, planned and delivered by skilled and qualified Health Professionals delivering weight management programmes, and moving to the delivery of ILS solutions including stop smoking, alcohol reduction, health and wellbeing programme, mental health and wellbeing and others as required. Ensure all programmes are delivered to (NICE) guidelines are quality assured and performance outcomes adhered to and delivered on. • Ensuring all new products agreed to in bid wins are planned, developed, tested and deployed to excellent standard. Ensuring Insights are gleaned to inform new products and content creation, that we deploy a test and learn methodologies. Responsible for devising Growth strategy to scale and sell products (Corporate Offer) to a range of public and private sector companies. • Accountable for delivery of all services to all agreed KPI’s, accountable to deliver performance review at all contract business reviews and attend Commissioner meetings. Key Contacts & Relationships: Internal • Director of Health • Service Development Manager • Regional Ops Managers • Insights Lead • Local delivery teams • Growth Team/ Business Development External • Commissioners • Local Authorities • Public Health • Community organisations • OHID Qualifications & Experience Essential • Educated to degree level and have or working towards a Master’s in Public Health. • Proven success in achievement of targets in a high-performance culture • Previous leadership/management experience leading remote teams • Multi-site and remote management experience • Experience with preparing and analysing reports and financial statistics, has an excellent aptitude for figures. • Experience working in a role where strong forward planning skills were key • Proven operational manager who can motivate and support teams to achieve results. • Strong business acumen, a proven sales focus, combined with excellent communication and people management skills • Advanced proficiency in people management, negotiation, quality performance management, financial management Individual Competencies Essential • Ability to work with challenging deadline. • Communication to a high standard at all levels (written and verbally) Confidence to deliver presentations to large groups and external organisations. • Target focused and ability to exceed set goals and objectives Desire to build Team Engagement and Development • Inspirational in driving, developing, mentoring and growing your team Calm, rational and objective in all situations. • Ability to make informed decisions in a pressured environment. • Able to work well with others, creating an environment where continuous improvement and high-quality outputs are achieved. • A track record of building personalised relationships with customers • Strong understanding of data management, with the ability to present data in an appropriate format for multiple audiences. • Ability to lead a team through change initiatives, maintaining focus and desired outputs. • Ability to assess risks / interdependencies and mitigate against those. • Ability to work in a fast pace, changing environment. • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels both verbally and in writing Travel Requirements - Ability to travel within the area and occasional UK EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 49,400.00 Maximum Salary £ 54,400.00