Position: Onboarding Supervisor
Reporting To: Operations Manager
Status: Permanent
Salary: £30,000 per annum (plus benefits)
Hours: Full Time (basic hours are 9.00 a.m. to 17.30 p.m)
Based: Reading Office
At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we're more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we're here to support business owners of all sizes and everyone out there who dreams of starting their own business.
As we are expanding our team, we're looking for an Onboarding Supervisor to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let's make it happen
About the role:
As Onboarding Supervisor, you will lead a high-performing team responsible for processing merchant applications, managing KYC/KYB checks, and supporting the underwriting process.
Reporting to the Operations Manager, you'll ensure compliance with regulatory standards, maintain SLA performance, and drive the continuous development of your team. This is a hands-on leadership role ideal for someone with proven onboarding, compliance, or payment operations experience.
What you'll do:
Leadership & Team Oversight
* Lead, mentor, and support the onboarding team—balancing hands-on involvement with team oversight and development.
* Monitor team performance against SLA, quality, and compliance KPIs
* Conduct regular case quality reviews and 1:1 performance check-in's
* Complete and document regular recorded call reviews to assess tone, accuracy, and
compliance
* Deliver constructive feedback and implement individual/team development plans
* Act as an escalation point for complex or urgent onboarding queries KYC, KYB & Underwriting Coordination
* Oversee KYC/KYB document verification and ensure adherence to internal policies and FCA/AML guidelines
* Review merchant applications and escalate high-risk or incomplete files for further
underwriting
* Coordinate with external underwriters and internal compliance/risk teams
* Ensure seamless onboarding flow from application to activation
Sales & Stakeholder Collaboration
* Liaise with field sales agents and relationship managers to resolve onboarding
queries
* Maintain clear communication with merchants, sales partners, and internal teams to
reduce processing delays
* Support training of sales partners on required onboarding documentation and
procedures
This role is perfect for you if you have:
Proven experience in an onboarding, KYC/KYB, AML or underwriting environment
Experience leading or supervising a team in a regulated financial, fintech or payments setting
Excellent verbal and written communication skills
Proficient in using Microsoft Office applications including Outlook, Word, Excel, and Teams
Strong attention to detail and high levels of accuracy
Ability to prioritise tasks and manage workloads under pressure
Strong interpersonal and relationship building abilities
A proactive mindset with a sense of ownership and accountability
A confident, collaborative approach to working with internal and external stakeholders
Comfortable using systems such as CRMs, onboarding portals, or KYC verification tools (e.g., Companies House, D&B, Creditsafe)
Desired Qualifications
A-levels or equivalent qualification
ICA/AML certificate or KYC-related training (preferred but not essential)
Experience in payments, merchant acquiring, or e-commerce onboarding is a plus
At least 2 years of hands-on experience managing or leading a team within a fast-paced environment
Why you should join myPOS:
* Vibrant international team operating in hi-tech environment
* Annual salary reviews, promotions and performance bonuses
* myPOS Academy for upskilling and training
* Refer a-friend bonus as we know that working with friends is fun
* Annual individual training and development budget
* Teambuilding, social activities and networks on multi-national level
What we offer:
Benefits:
· Health and wellbeing programme
· 21 days holiday
· Your birthday off (paid)
· Company events
· Company pension
· Referral programme
· Free eye test from Specsavers
· Access to PERKBOX
· Dress down Friday
This job description is not exhaustive and may evolve with the needs of the business. You'll play an active role in that process. All applications will be handled confidentially and in line with GDPR.
Who we are:
Since 2014 we've been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you're at the counter, selling online, or on the move, we've got businesses covered with smart, accessible and affordable solutions that keep things easy.
Our mission? It's simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.
Pro tip:
Take it easy about meeting every requirement—this job description is just that, a job description Even if you don't tick every box, want you to apply anyway This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth
myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck
INDTS
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Referral programme
Ability to commute/relocate:
* Reading RG1: reliably commute or plan to relocate before starting work (required)
Application question(s):
*
1. Do you have at least 2 years of hands-on experience managing or leading a team within a fast-paced environment?
*
1. The role is office based 5 days a week, are you able to commit to this?
*
1. Are you proficient in using Microsoft Office applications including Outlook, Word, Excel, and Teams?
Work authorisation:
* United Kingdom (required)
Work Location: In person