Based at: Leamington Spa Service Centre
Salary: A GBP 15,951 pa
Hours: Part time, 25 hrs per week Monday to Friday
Job Purpose
To assist the customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service.
Key Responsibilities
1. Answering the telephone in a call centre environment whilst obtaining and verifying information from the client and inputting onto computer system.
2. Inputting and retrieving data from the in-house bespoke database.
3. Scheduling Technicians' daily runs.
4. Enhancing the organisation's reputation by accepting ownership for accomplishing new and difficult requests.
5. Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
6. Escalating unresolved problems.
7. Adhering to Equal Opportunities and Dignity at Work policies.
8. Performing any other duties related to the role as requested by your line manager or the Company.
Skills And Qualifications
* Basic IT skills.
* Accuracy in record keeping.
Training will be provided.
Additional Skills/Experience
* Strong personable nature, team player, multi-tasking, customer-focused, self-motivator, and dependable.
* Good communication skills.
Confidentiality
While carrying out the responsibilities of this position, the role will involve access to confidential information, including service user information. It is of utmost importance that all information is kept private and confidential and not disclosed to any other person.
Service User/Other Agency/Public Engagement And Involvement
Ross Care is committed to promoting and embedding equality, diversity, and inclusiveness. The post holder is expected to actively promote this commitment in all activities. They should ensure that their behavior, attitudes, and work recognize and respect the health needs and rights of all community sections, including ethnicity, disability, gender, age, sexual orientation, and religion/belief. The post holder will engage with service users, other agencies, and the public where relevant, adhering to the company's policies on zero tolerance to discrimination, harassment, bullying, stereotyping, and prejudicial treatment.
#J-18808-Ljbffr