Duties and Responsibilities – Customer Service Executive • Greet customers in person, by phone, and through online inquiries in a professional and friendly manner. • Respond to customer questions about vehicle availability, pricing, specifications, and services. • Schedule vehicle viewings, test drives, and service appointments. • Assist customers throughout the sales process, ensuring a smooth and positive experience. • Provide information about finance options, warranties, and after-sales services. • Maintain accurate customer records in the systems and update inquiry details. • Coordinate with the sales and workshop teams to ensure vehicles are prepared for viewing and delivery. • Follow up with customers after inquiries, test drives, or purchases to ensure satisfaction. • Handle customer complaints or issues professionally and escalate when necessary. • Support marketing activities, including responding to inquiries from online platforms and social media. • Ensure all customer interactions follow company policies and professional standards. • Help maintain a welcoming showroom environment and provide excellent customer support at all times.