Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Lewisham and Greenwich is embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. It will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.
We will be joining our regional partner organisations, Guy’s and St. Thomas’ and King’s College Hospitals, on their Epic EPR platform to deliver a shared acute and community record across south-east London. Through this implementation, we will be able to increase joint working and improve patient and staff experience across the region.
Key to the success of the EPR implementation will be the configuration of the existing EPR to meet the needs of Lewisham and Greenwich. Our Senior Analyst (Reporting) will work collaboratively with analysts in the other two trusts to prepare for our EPR go-live in 2027. They will ensure that the system configuration meets the needs of the Trust and support the testing of the solution for go-live.
Main duties of the job
The Senior Analyst Reporting role is vital to the reporting function within the EPR Programme to successfully deliver its data, reporting and analytical commitments. The post holder will become an Epic data expert and work as part of a team to develop essential statutory and mandatory reports, operational reports and dashboards in the Epic Cogito data environments. Understanding of NHS operations and trust data needs are essential to this role.
The role is one of senior lead analyst in a reporting and analytical function developing information solutions and information resources across the Epic data environments. It will involve the detailed analysis and understanding of complex business requirements across multiple services within and external to the Trust to deliver high quality reporting and analytics products and facilitate their delivery.
The role will require the post holder to provide their expert advice and guidance in the delivery of Epic Cogito projects and the design of NHS reporting and analytics solutions in the Epic Cogito data environments to enable high quality clinical care and ensure that all external and internal reporting requirements are met.
The post holder will be called upon to support others using Epic reporting tools, which may include training, and to promote and explain Epic products and systems to customers across the organisation
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
The post holder will be responsible for:
·Leading in the analysis of requirements, design of reporting solutions, and development of new datasets, reports and data visualisation tools in the Epic information and technology environment
·Analysing and designing solutions for problems or issues with reports and dashboards within the Epic data warehouse environments and providing support for informatics solutions related to the new Epic EPR;
·Using their specialist knowledge of health informatics and nHS data models, derived from knowledge of theory, training, and/or extensive experience to suggest solutions to problems or business requirements and work these through from design to implementation as prat of the Epic EPR deployment;
·Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
·Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;
·Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team;
·Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments;
·Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
·Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way;
·Engaging in team based development process designed around Agile methodologies to allow the service to respond quickly to customer needs for information and information products;
·Collaborating in a formal system of change management to enable safe transition of information products and systems from design to operation;
·Analysing and suggest ways to improve current workflows and working practices;
·Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
·Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
·Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams’ progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
·Assess and interpret organisational and external policy and the impact on reporting solutions, systems and processes to provide expert advice on the response to changing processes and priorities. Definition of information, operational and security policies within the team and occasionally with impact for the wider organisation
·To assist in the delivery of the Trust’s EPR system.
Person specification
Essential criteria
6. Degree level qualification or equivalent experience in an informatics-related subject/ role
7. Post qualification Masters degree, or significant experience in Healthcare Informatics equivalent to Masters degree level
8. Specialist training on Microsoft SQL Server Management Studio
9. Specialist training on data visualisation tools e.g. Microsoft PowerBI, Qlikview
10. Evidence of configuration expertise used in an Enterprise solution
11. Epic Cogito certification in one or more data models
Desirable criteria
12. ISEB Business Analysis Diploma
13. PRINCE2 (Foundation/ Practitioner
14. Specialist training database administration techniques, including either Oracle or Microsoft SQL Server
15. Specialist training in a programming language
Experience
Essential criteria
16. Proven experience of working in an acute hospital, community provider, CCG or other healthcare-related organisation
17. Substantial experience in an informatics or analytics role
18. Healthcare system design and configuration experience.
19. Significant experience of data requirement gathering and report specification documentation
20. Demonstrable experience of working to plans and timescales
21. Experience of writing relational and multi-dimensional SQL queries
22. Substantial experience of designing and developing reporting and analytical outputs using appropriate enterprise BI tools (Business Objects, Microsoft SQL Server Reporting Services, PowerView, Tableau, QlikView, PowerBI etc)
23. Experience of developing complex datasets and information systems to meet with complex and changing customer requirements
24. Experience of report testing tools and methodologies
25. Experience of leading projects, including use of project plans and identifying risks
26. Experience of supporting a wide range of stakeholders to effectively use and build their knowledge of reporting tools and analytical outputs
Desirable criteria
27. Experience working with NHS acute or community datasets
28. Experience of working in a support analyst role in an NHS environment
29. Experience of writing complex SQL stored procedures
30. Experience documenting user guidance / technical documentation for software solutions
31. Experience of supervising staff and/or project teams
Knowledge and Skills
Essential criteria
32. Detailed knowledge and understanding of Health Informatics – including healthcare datasets, data quality, performance monitoring, national strategic control mechanisms for data management, definitional guidance and data protection
33. Excellent understanding of the principles of analysis, benchmarking and highly developed modelling and data manipulation
34. Knowledge of report development software and techniques
35. Knowledge of data-driven improvement methodologies
36. Highly advanced written and verbal communication skills, including good presentation skills evident in the use of graphics and design of reports
37. Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.
38. Strong sense of quality and able to lead by example.
39. Able to prioritise workloads and resource them in response to changing demands and requirements
40. Ability to manage multiple streams of work simultaneously
41. Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
42. Enthusiasm, commitment, self- motivation and a willingness to work flexibly
43. Working knowledge of the Microsoft SQL Server product including its service and their use
44. Comprehensive understanding of information governance rules relating to health data
Desirable criteria
45. Understanding of the latest developments in NHS statutory and mandatory reporting
46. Good understanding of NHS information and performance monitoring processes and systems
47. Knowledge of medical terminology
48. Understanding of NHS administrative processes and systems
49. Knowledge of Epic Cogito suite of tools, including Caboodle, Clarity, Radar, Reporting Workbench, and Slicer Dicer
Personal Qualities and Skills
Essential criteria
50. Enthusiasm, commitment, self- motivation and a willingness and ability to increase technical understanding.
51. Ability to work under pressure
52. Ability and commitment to work outside core hours to resolve production issues when required
53. Able to work independently
54. Ability to work as part of a team and promote knowledge sharing
55. Advanced user of Microsoft Office products (Word, Excel, Visio, Powerpoint, Project)
56. Will be required to work for prolonged periods with intense concentration using advanced keyboard skills
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.