Salary: £65,000 - 85,000 per year Requirements: Proven experience as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus. A strategic mindset – able to zoom out to see the bigger picture while also obsessing over detail. Confident collaborator who thrives working with tech teams. Ambitious and excited by the chance to build something new, not just iterate. Responsibilities: Lead the design of seamless digital journeys, reducing the need for human interaction. Collaborate with product, engineering, and wider stakeholders to bring concepts to life. Translate complex processes into clear, user-friendly solutions. Deliver high-quality UI design with a strong sense of craft. Contribute to design standards and champion best practices across the business. Apply strategic thinking to ensure our design vision supports business goals while improving user experience. Shape native app experiences and multi-channel interactions that keep consistency across platforms. Technologies: Support UX UI Design More: We are a forward-thinking company on a mission to transform the call-center led industry into a fully digital experience. Joining us as a Senior UX Product Designer means becoming a key player in reshaping how people access financial support. You will have the opportunity to influence design standards and practices, driving innovation in our products. We offer a hybrid working model, a learning and development budget, and 25 days of holiday plus your birthday off. This is more than just a design role; its a chance to make a real-world impact as we evolve an entire industry. last updated 20 week of 2026