Member Experience Manager
£35,000 + Benefits
London | Full-time | Permanent
Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.
As Member Experience Manager, you'll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You'll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.
What You'll Be Doing:
Leading and developing a high-performing team to deliver outstanding service
Managing day to day operations across reception, meeting rooms and shared spaces
Acting as the go-to person in the absence of the General Manager
Overseeing stock, amenities and supplier coordination
Supporting recruitment, onboarding and team development
Handling member feedback and ensuring swift, thoughtful resolutions
Why This Role?
This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You'll enjoy:
Monday – Friday with regular working hours
A beautifully designed workspace with wellness-focused perks
A collaborative, people-first culture that values creativity and initiative
Opportunities for growth and development in a forward-thinking organisation
What We're Looking For:
Proven experience managing or supervising a team
A background in hospitality, retail, coworking or any customer-centric environment
Strong communication and organisational skills
A proactive, solutions-focused mindset
A genuine passion for delivering exceptional service