Job Description
The Role
The Digital Education Coordinator plays a vital role in supporting staff and students to use the learning technologies available at Aberystwyth University, including Blackboard, Turnitin, Panopto and Vevox. The postholder works as part of a team of Digital Education practitioners. They will be a versatile practitioner who is able adapt their approach to meet the needs of the specific needs and/or issues being presented by staff and students.
The postholder will work closely with fellow practitioners and the Digital Education Lead to develop a recently formed Digital Education service which forms part of the newly formed Academic Engagement Service in the Library. The postholder will deliver on operational priorities as well as help shape an institutional plan, ensuring that it aligns with the University’s 2030s Strategic Plan and meets the needs of our diverse and engaged student community.
The post holder will play a key role in enabling technical integrations, liaising closely with teams in Information Technology Services, and external providers. The post holder will oversee the organisation of Online Exams and work with colleagues on digital enhancement projects and events such as the Annual Learning and Teaching Conference.
The post holder will also work with colleagues on digital enhancement projects and events such as the Annual Learning and Teaching Conference.
The post holder will report to the Digital Education Lead.
Working closely with other services and practitioners across and beyond the University community, the post holder will contribute to the delivery of support provision, interventions and resources that support staff and students in all aspects of their academic experience.
What you’ll do
This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.
Technical and User Support
1. Deal with queries from staff and students via email or Teams / telephone, providing technical advice to resolve problems and issues reported
2. Report faults etc to appropriate software companies, providing relevant information as well as communicating responses back to AU customers
3. Participate in technical testing of new systems and enhancements to ensure that they meet the needs of staff and students
4. Work with other members of the team on rolling out new initiatives and technologies
5. Provide support in both Welsh and English
6. Create and update user documentation including guides, FAQs, blogposts, and web pages
7. Develop and deliver training sessions to staff and students on services supported by the team. These might be online or in person.
8. Provide one-to-one and small group consultations with staff to develop their use of e-learning tools in both Welsh and English.
9. Enable integrations on both live and test servers, including liaising with external providers and other teams in Information Services to ensure successful implementation.
10. Lead technical testing of new systems and enhancements to ensure that they meet the needs of staff and students.
11. Monitor Blackboard, Panopto, and Turnitin updates and make recommendations to colleagues on enhancements and future areas for development.
12. Oversee the Blackboard Course Creation process and the provisioning of Panopto classes every year appropriately designed, using technology
13. Horizon scan and draw on best practice advice from the sector to influence our approach at Aberystwyth University
Online Assessment
14. Create support materials for staff and students undertaking assessment pilots
15. Provide support for staff using Blackboard to deliver, schedule and report back on online exams.
16. Work with administrative and teaching staff in departments, the Superintendent of Exams and the Timetabling Office on the scheduling and delivery of online exams.
17. Undertake quality checks on exam settings to ensure that the online exams run smoothly
18. Provide support to university invigilators overseeing online exams
19. Provide initial support for any technical problems which may arise during online exams calmly, following standard protocols.
20. Work with Global Marketing and Student Recruitment on the annual Scholarship and Merit Award Exams.
21. Regularly review online assessment practices to ensure that they are efficient and effective (submission, marking, feedback release) and make recommendations
Outreach and engagement activities
22. Work with colleagues in the team to deliver enhancement and engagement activities such as the annual learning and teaching conference and good practice events
23. Write communications for staff and students regarding the technical updates, including the departmental blog, weekly bulletin, and DLT newsletter.
24. Draw on data, expertise, and advice from the sector to make recommendations on enhancements to our technologies
25. Participate actively in team meetings
26. Represent the group on a range of relevant staff networks
27. Using expertise, review and make recommendations on documentation and communications from other members of the team, including draft policies and strategies
28. In collaboration with other members of the team, organise communications campaigns and awareness raising activities.
29. Undertake other duties as assigned by your line manager, commensurate with the role's grade.
30. Engage in university-level projects and initiatives as directed, and undertake any additional duties commensurate with the role, as assigned by the line manager.
31. Demonstrate flexibility by supporting colleagues during periods of high demand, including attendance at key university events such as open days and graduation ceremonies which may include weekend work.
32. Promote equality of opportunity, and to support and uphold the University's commitment to diversity and inclusion in all aspects of your work.
33. To support the university strategy and underlining plans, engage in continuous personal and professional development in line with the demands of the role, including undertaking relevant training and development activities to develop yourself and support the development of others.
34. Fulfil health and safety responsibilities appropriate to the role, while actively promoting the personal health, safety, and wellbeing of staff and students as a member of the Aberystwyth community. Additionally, support the University’s commitment to environmental sustainability through responsible practices and engagement.
Who you are – Qualifications, Experience, Knowledge and Skills required
Essential
35. Educated to degree level or equivalent;
36. Experience using e-learning tools such as a VLE, lecture capture, e-submission system, or online exam system in a teaching or support role.
37. Experience of using IT systems to support users / customers (for example, logging support calls, taking fault reports)
38. Understanding the role of technology in learning and teaching with a specific focus on assessment is important.
39. Excellent written and spoken communications skills with the ability to convey information in a clear, concise manner to different audiences
40. Demonstrable commitment to the highest level of customer service
41. Ability and willingness to learn new IT processes and procedures quickly
42. Ability to work as part of team as well independently
43. Proven experience in dealing with a high volume of queries, demonstrating the ability to respond effectively and efficiently to various situations
44. Oral and Written level C2.
Desirable
45. Experience of using a range of student and university related systems, such as a student record system, e-learning tools etc
46. Previous experience in a customer service environment
47. Experience of using a blogging platform such as WordPress
48. Oral and Written level C2.
*More information on Welsh Language Levels can be found at:
How to apply
To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements.
Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.
Benefits
49. Flexible working policy
50. 36.5 – hour week for full-time roles
51. Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days
52. Commitment to Professional Development
53. Enhanced contribution to our workplace pension schemes
54. Staff recognition and reward schemes
55. Opportunity to learn the Welsh language for free
56. Staff relocation bursary
57. Maternity, Paternity, Parental and Adoption Leave
58. Staff discount for gym facilities, hospitality, and retail on campus.
Please keep reading
We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.
We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.
Employment Visa
Under the UK Government’s points-based system scheme, this role does not meetthe criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.
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