Technical Operations Engineer (3rd Line)
Spherica Walsall, England, United Kingdom
Base Pay Range
Job Title: 3rd Line Technical Support Engineer
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.
12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.
The DuPont shift pattern follows a 4-week rolling rota as follows:
4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off,4 Days / 7 Days Off.
Location: Remote - with travel to client sites when required
Salary: £40-£45K pa DOE
Start Date: Q1 2026
Responsibilities & Qualifications
We are looking for two 3rd Line Technical Support Engineers, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support day‑to‑day tasks in all aspects of our infrastructure, network, and security management responsibilities. This role will be an integral part of a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.
The roles involve overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the customer’s technical operations.
Ideal candidates will have a strong understanding of IT infrastructure, networking, and security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, firewall switch technologies, Cisco ISE and Cisco Meraki Wi‑Fi. Candidates must also have experience with operating and maintaining IT security controls related to SIEM, DLP, vulnerability management, cyber threat intelligence, and endpoint protection.
Benefits
* 22 days holiday basic
* Additional birthday day off
* Additional holiday day for each service year after year 2, up to 30 days
* £20 birthday voucher
* Purchase of additional pension contributions (salary sacrifice)
* Recruitment referral incentive (£200‑£500 reward depending on level of role) for recommending a friend – T&C apply
* Expensed eye tests
* Expensed flu vaccinations for onsite workers
* Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave
* Enhanced Paternity Pay
* Enhanced Maternity Pay – with 2 years’ service
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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