Overview
Job Title: Helpdesk / Switchboard Operative
Rate of Pay: £12.21 per hour
Contract: Permanent
Type of Employment: Part Time
Shift Pattern: Days, evenings, weekends
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ
Responsibilities
* Join the team as a Helpdesk Operator and manage phone call and email requests, supporting employees and logging information onto a database.
* Deliver high levels of service, remain professional, and ensure Mitie’s policies, processes and procedures are followed.
* Manage the flow of requests received to ensure a continuous and efficient service.
* Act as the first line of contact for the Mitie team, answering all calls and emails efficiently and meeting customer needs using available information and equipment.
* Ensure timely input and output of all associated help desk data and live monitoring of performance against SLAs.
* Work under pressure to meet challenging deadlines while effectively managing workloads.
Qualifications & Skills
* Strong literacy and numeracy
* Proficiency with Microsoft Office
* Excellent written and verbal communication and negotiation skills
* Good planning and organisational skills
* Ability to maintain confidentiality across the site while respecting the needs of stakeholders
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