Customer Success Associate at Street Group
Overview
Street Group, one of the fastest‑growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester‑based team. This full‑time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award‑winning technology that’s transforming the property industry.
If you’re a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high‑growth tech environment.
Key Information
* Job Title: Customer Success Associate
* Company: Street Group
* Location: Manchester, England, United Kingdom
* Work Type: Full‑Time, Hybrid (up to 2 days WFH)
* Salary: Up to £30,000 per annum (OTE £35,000 uncapped)
* Contract Type: Permanent
* Application Deadline: Rolling (early application encouraged)
About Street Group
Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award‑winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi‑award‑winning instruction generation tool that delivers an average ROI of over 3000% for estate agents.
Street Group’s technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth.
Job Description
As a Customer Success Associate, you’ll ensure clients get the most out of Spectre, Street Group’s leading prospecting tool. You’ll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals.
This fast‑paced role offers variety and autonomy. You’ll collaborate with cross‑functional teams, contribute to product development, and help shape the future of customer success at Street Group.
Key Responsibilities
* Onboard new clients and guide them through Spectre setup
* Conduct strategy calls and training sessions to maximise product value
* Provide technical support via phone and email
* Proactively identify and resolve customer issues
* Relay feedback to product and business teams
* Collaborate with sales and tech teams on feature development
* Upsell additional products and services to existing clients
Candidate Requirements
* A background in Customer Success or Account Management
* A passion for delivering exceptional customer experiences
* Excellent written and verbal communication skills
* Motivation to work independently and contribute to a growing business
* Strong organisational skills and attention to detail
* Comfort with modern digital tools and systems
Benefits
* Hybrid working (up to 2 days WFH)
* £1,000 holiday bonus after one year (tax covered)
* £500 annual learning and development budget
* Birthday leave – enjoy your special day off, paid
* Two paid volunteering days per year
* Enhanced maternity, paternity, and adoption pay
* Mental health and well‑being support via Health Assured
* Regular wellness initiatives and activities
* Public transport season ticket loans
* Paid menopause leave
* Holiday buying scheme
* Cycle to work scheme
* Electric car salary sacrifice scheme
* Climate‑positive company culture
* Relaxed office environment – dogs welcome
* Fully stocked fridge and Friday drinks
* Team off‑sites, events, and happy hours
* Opportunity to work on cutting‑edge technology
* Be part of a mission‑driven team improving the property industry
Interview Process
* Introductory call with a Talent team member
* Interview with the Head of Customer Success and a Senior Customer Success Manager
* Final interview with the VP of Customer Success and a Senior Customer Success Manager
Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you’re encouraged to share your needs.
How to Apply
Click here to Submit your application directly through Street Group’s careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
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