Salary: £35,000 - 39,000 per year Requirements: Proven experience in First-hand and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Responsibilities: Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technologies: Hardware Support ITIL macOS Network Windows Active Directory Azure Cloud Cisco Microsoft 365 Office 365 iOS More: We are seeking an experienced macOS focused Second Line IT Support Technician to join our busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. With a salary of up to £39,000, we offer benefits including pension after 3 months, private healthcare after 6 months, staff discounts, an Apple laptop, and training opportunities. You will be working remotely with some required on-site support in London. last updated 9 week of 2026