Job Description
Contact Centre Team Manager – Account Manager
Working hours: Monday to Friday, 37.5 hours per week
Salary: £32,123 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!
We are currently recruiting for a Team Manager to join the Account Management team in Tamworth Contact Centre.
As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. You will oversee recruitment, performance, and development of your team, fostering a culture of empowerment to maximize sales and service opportunities. We will provide all necessary training and support, and you will be a key contributor to our business success while working with a great team and enjoying a positive work environment.
Typical responsibilities include:
* Managing and motivating up to 12 Account Managers, ensuring their development to reach their full potential.
* Supporting the Operations Manager in executing the strategic plan for the department, including participating in projects.
* Identifying opportunities to improve revenue and customer experience.
* Encouraging team participation in incentives and process improvements, with clear goal setting.
* Coaching, advising, coordinating, and delivering team activities.
* Communicating goals and important messages effectively to the team.
* Setting KPIs aligned with business objectives for sales, care, or account management, covering sales, service, costs, employee engagement, and customer satisfaction.
About You:
* Natural people person and problem solver with a drive to deliver results. Minimum 2 years’ experience as a team manager or supervisor, preferably in a contact centre managing a sales team.
* Results-oriented, confident, self-motivated, with strong commercial awareness.
* Customer-centric approach in dealings with customers, peers, staff, and suppliers.
* Proactive in giving and acting on feedback, promoting a coaching culture.
* Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
* Excellent communication, influencing, and negotiation skills, both written and verbal.
* Strong planning and organizational skills, capable of working under pressure and prioritizing tasks.
* Embodies Brakes values at all times.
* Ability to build and maintain good relationships at all levels.
* Leads, inspires, and builds confidence within the team.
* Exceptional customer handling skills and strong problem-solving capabilities.
Above all, you will aim to deliver the best solutions and experiences to your internal and external customers.
* A competitive salary
* Huge discounts on food and products
* Generous holiday allowance with purchase options
* Recognition awards and incentives
* Pension scheme
* Opportunities for career growth within Sysco, the world’s leading foodservice business
* And much more…
There’s a lot on offer, so what are you waiting for?
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