Location: Cheam
Salary: Starting salary is £27,271.40
Hours: 8am - 5.30pm, Monday - Friday.
Job type: Full-time, permanent
Responsibilities Of The Planner
* Effectively planning engineers work
* Take ownership of your engineers' daily workload
* Inbound calls from the engineers on the dedicated Engineer Line
* Monitor engineers are ready for work and dispatch unallocated works
* Check previous day has no outstanding works
* Ensure all works are planned and completed within the contracts SLA
* Managing the Action Lists that Planners are responsible for
* Scheduling appointments with customers
* Proactively work towards the reduction of incoming complaints
* In the event of absence, manage and monitor any changes to works scheduled
* Keeping customers informed and updated
* Support all team members in all tasks
* Ensure all daily tasks are completed
Requirements Of The Planner
* Excellent communication skills, both written and verbal on all levels
* Ability and willingness to step up to cover next level tasks
* Proactive approach
* Innovative whilst working within agreed structure
* Flexible and ability to adapt to change
* Committed to delivering exceptional service delivery both internal and external
* Maintain an efficient, professional and team focussed attitude at all times
* Trustworthy and able to promote a confidential environment
* Customer focussed
* Ability to work within and follow company and client's policies and procedures
* Excellent planning and organisational skills
If you feel like you meet the above criteria for the Planner role, then please apply now!
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