The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for 2 full-time administrators/receptionists. These roles are predominantly based at St Helier Hospital but will involve cross-site cover of our busy ophthalmology reception desks at both hospitals in addition to working in the administration pod at St Helier Hospital.
This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients’ care pathways including answering telephones, booking new and follow-up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.
If you are an experienced IT-literate administrator or receptionist with excellent customer service skills seeking a fresh challenge in a fast-paced, friendly service, this could be your role.
Duties are varied and include:
* checking in emergency and elective patients
* booking and rescheduling appointments and minor surgeries
* arranging diagnostic tests
* answering telephones
* monitoring waiting lists
* other administrative functions
The office core hours are between 8 am – 6 pm Monday to Friday.
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.
This advert closes on Tuesday 6 Jan 2026.
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