Job Title: ICT Technician Purpose of Job To control and implement deliverables against all allocated Customer Specific Service Level/KPI Agreements. To make a direct contribution to the development and successful operation of the Managed Services function, working with colleagues to develop and implement departmental strategy, objectives and improvement processes The DCS Shift Technician is responsible for liaising with the DCS Shift Leader to ensure delivery of the requests is within the timescales expected Key Responsibilities * Adhere to the rules and regulations as documented in the standards concerning Buildings and Communications rooms. * Make sure all work completed is carried out to the standard expected by the client. * Ensure that the shift leader or the DCS Infrastructure Manager is made aware of any issues within their team that may affect the ability to deliver the service against the agreed Service Level Agreements. * Escalate any issues or concerns relating to the Data Halls or work on site to the Shift Leader or DCS Infrastructure Manager in a timely fashion. * Ensure that your Shift Leader/Shift Manager and DCS Infrastructure Manager are made aware of any absence or lateness as per company procedure. * Make sure all health and safety requirements are met and that any concerns or incidents are escalated to the DCS Shift Leader, document any accidents that occur. * Ensure that emails and ...