Access4Lofts Ltd is the largest loft storage franchise in the UK. Our franchise network helps utilise wasted space by providing quick, easy and affordable loft access and storage solutions. Having grown considerably over the past 7 years we now have a network of over 60 franchisees covering 100+ territories.
We are now looking to recruit an Operations Administrator to provide administrative support to this busy and fast-growing franchise business. Reporting to the Commercial Director this role will also involve providing support to the Logistics Manager plus general admin support to our busy head office team based in Plympton, Plymouth.
Responsibilities and Duties
· Building relationships and engaging with key stakeholders.
· Work closely with the operations directors to support the administration and planning for the franchisee business development meetings.
· Preparing, analysing, and distributing relevant management information.
· Ensuring non-compliance issues are highlighted and appropriately escalated.
· Carrying out DBS checks on new franchisees and franchisee staff members to ensure they align to Access4Lofts values.
· Supporting the Logistics Manager with accurate recording of sales transactions and stock control.
· Liaising with suppliers to obtain accurate delivery timescales and ensuring all relevant stakeholders are kept updated.
· Supporting the training of new and existing franchisees on the CRM system to ensure best practice.
· Supporting the onboarding of new franchisees.
· General admin support to the head office team
Core qualities
· Experience of working in a fast-paced office environment.
· Excellent organisational skills and attention to detail.
· Self-sufficient and able to work on own initiative.
· Flexibility and willingness to learn new skills.
· Problem-solving and creative-thinking skills
· Ability to prioritise and manage time.
· Ability to work under pressure and to deadlines.
· High standards of written and spoken English
· Good level of capability in MS Office
· Experience of the Zoho CRM system preferred.
· Have the interpersonal skills to be able to interface successfully with a wide range of people both within and outside the company.
The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the business. The post holder will be expected to undertake such other duties as appropriate and as requested by the management team.
Job Types: Full-time, Permanent
Pay: £25,000.00-£25,500.00 per year
Benefits:
* Company pension
* On-site parking
Ability to commute/relocate:
* Plympton PL7 4BA: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 2 years (preferred)
Work Location: In person